Logistics Solutions Manager

• Employee duties are not limited only to the below-mentioned Accountabilities; he/she may perform other duties as assigned.

Operations Management

• Lead a team of functional and technical resources to deliver and support end to end enterprise solutions.
• Ensure enterprise solutions support operations are effectively managed and achieve the operational objectives. 
• Ensure standard project management activities are conducted including planning, scope management, estimation, resource administration and completion of project within specified parameters.
• Coordinate with IT management in developing strategic plans to improve operational efficiency and implement organization strategies.
• Assist in implementing IT strategies by actively preparing enterprise solutions in line with the business needs.

Operations Execution

• Administration and management of project operations according to the standard operation procedures and service level agreement.
• Provide insights and feedback on strategic implementation to ensure smooth fulfillment of IT projects in a timely manner.
• Responsible for communicating with enterprise applications related suppliers and vendors.
• Lead in selection of technology needs for meeting business requirements.
• Maximize utilization of enterprise solutions and system by continuously ensuring technological relevancy to the group needs and optimization in line with recent trends and updates in the IT field.
• Ability to deliver relevant training to both technical and business audience.
• Manage, investigate and review enterprise grade applications related issues / incidents.
• Conducts analysis and reviews for assigned business functions
• Ensure issues and difficulties related to assigned business function/unit are resolved and the agreed upon Service Level Agreements (SLA) targets are met.
• Ensures that IT service reports are produced for each related IT customer service.
• Perform gap analysis to highlight breaches of related SLA targets, investigating reasons and recommending actions to prevent their recurrence.

People Management

• Lead and provide direction to the IT Solutions teams in line with business plans and objectives, and interpret and implement operational competencies to achieve results.
• Build the team’s capabilities by ensuring ongoing on-the-job training, coaching, and regular 1:1 feedback to maximize their potential and capitalize on their strengths.
• Identify training needs for the team to ensure their continuous development and boost their performance.
• Cascade down the company’s strategies and individual KPIs to the team properly to ensure awareness and ownership.